Privacy Policy
The City of Cullman is committed to protecting your privacy and developing technology that gives you the most secure and effective online experience. This Privacy Policy applies to the City of Cullman website and mobile applications and governs data collection and usage. By using the City of Cullman website or mobile app, you consent to the data practices described in this policy.
Collection of Personal Information
The City of Cullman collects personally identifiable information, such as your name, email address, mailing address, or telephone number, when voluntarily provided by you. The City may also collect anonymous demographic information, such as ZIP code, preferences, and interests.
Additionally, certain information about your device and usage is automatically collected. This may include IP address, browser type, device type, access times, and referring website addresses. This information is used to operate services, maintain quality, and provide general usage statistics.
Please note that if you disclose personal information through public forums or message boards, that information may be collected and used by others. The City of Cullman does not monitor private communications.
Use of Personal Information
The City of Cullman uses collected information to operate its website and services and to deliver the services you request. The City may also use your information to communicate updates, conduct surveys, or improve services.
The City of Cullman does not sell, rent, or lease personal information to third parties. Information may be shared with trusted partners who assist in operating services, provided they agree to maintain confidentiality and use the information only for authorized purposes.
The City may disclose personal information if required by law or in good faith belief that such action is necessary to comply with legal obligations, protect rights or property, or ensure public safety.
Cookies and Tracking Technologies
The City of Cullman website may use cookies to personalize your experience. Cookies are small text files stored on your device that help recognize returning users and streamline interactions. You may choose to accept or decline cookies through your browser settings, though some features may not function properly if cookies are disabled.
Security of Personal Information
The City of Cullman takes reasonable steps to secure your personal information from unauthorized access, use, or disclosure. Information is stored in secure environments and protected using appropriate safeguards, including encryption where applicable.
Mobile Application Privacy (City of Cullman App)
The City of Cullman mobile application is provided to improve communication between residents and the City, including reporting issues and accessing services.
This mobile app utilizes SeeClickFix 311 CRM, a service developed by CivicPlus, to manage service requests and citizen reports.
When using the City of Cullman mobile app, the following information may be collected:
- Contact information you provide (such as name, email, or phone number)
- Location data (if enabled on your device) to help identify service request locations
- Photos or descriptions submitted as part of service requests
- Device and usage information to improve app functionality
This information is used solely to:
- Process and respond to service requests
- Route reports to the appropriate City department
- Improve service delivery and user experience
Information submitted through the app may be shared with City departments and, where applicable, may be publicly visible as part of transparency in service reporting.
The City of Cullman and CivicPlus do not sell personal information collected through the mobile app. Data is handled in accordance with applicable privacy and security standards.
Users may choose whether to provide personal information and may disable location services through their device settings.
Third-Party Links
The City of Cullman website and app may contain links to external websites. The City is not responsible for the privacy practices or content of those sites and encourages users to review their policies.
Changes to This Policy
The City of Cullman may update this Privacy Policy periodically. Users are encouraged to review it regularly to stay informed about how information is protected.