WATER & WASTEWATER

ONLINE PAYMENT PORTAL
Other Payment Options
Billing Questions

Cullman Water/Sewer Department 1717 Eva Road NE Cullman, AL 35055

CHRIS FREEMAN
Superintendent

WATER/WASTEWATER OFFICE

Hours: 7:30 a.m. – 3:30 PM, Monday-Friday

Phone: 256-775-7210

Physical Address:
Cullman Water/Wastewater Department
1717 Eva Road NE
Cullman, AL  35055

Mailing Address (Service-Related Correspondence)
Cullman Water/Wastewater Department
P.O. Box 278
Cullman, AL  35056-0278


UTILITIES BILLING OFFICE

Hours: 7:30 a.m. – 4:00 PM, Monday-Friday

Phone: 256-775-7107

Email: [email protected]

Physical Address:
Cullman City Hall
204 2nd Avenue NE
Cullman, AL  35055

Mailing Address (Billing Related Correspondence)
Cullman Utilities Billing Office
P.O. Box 1738
Cullman, AL  35056-0278


The Water Department’s responsibilities include building, maintaining, and replacing water lines and connectors; repairing damaged water lines; responding to service calls; setting up and maintaining customer accounts; reading water meters; and answering questions regarding water rates, services, and bills.

The Wastewater (Sewer) Department’s responsibilities include building and replacing sewer lines, connections, and manholes; inspecting and repairing existing lines and structures; responding to service calls; inspecting lines constructed by private contractors; restoring streets, curbs, and other sites when work is completed.

  • ONLINE: Use the Online Payment Portal!

  • IN PERSON: You can pay your water/sewer bill at the City Clerk’s Office located inside Cullman City Hall, 204 2nd Avenue NE, Cullman, AL  35055. Pay by cash or check at the window or by debit/credit card at the kiosk. After hours, a drive-up drop box is located on the south end of the building. If you’re interested in signing up for auto-draft, tell one of our clerks when you come in to pay your bill!

  • BY MAIL: Use the self-addressed envelope enclosed with your bill or mail your payment to:

    City of Cullman
    ATTN: Utilities Billing Office
    P.O. Box 1738
    Cullman, AL  35056-0278

    (Please do not mail cash.)


QUESTIONS ABOUT YOUR BILL?

CALL: 256-775-7107   EMAIL: [email protected]

REPORT A WATER LEAK OR OUTAGE
To report a water leak, water outage, or other water emergency, please notify the our emergency contact at 256-775-7210.

REPORT A SANITARY SEWER EMERGENCY
To report a sanitary sewer emergency, such as a backup into your home or business or an overflow from a manhole or cleanout, please notify the our emergency contact at 256-739-2410.

Ordinance 2021-07 (Water Rates)

Ordinance 2021-06 (Wastewater Rates)

RESIDENTIAL WATER RATES

INSIDE CITY LIMITS

$1000monthly
  • $10.03 per 1,000 gallons

OUTSIDE CITY LIMITS

$2000monthly
  • $13.73 per 1,000 gallons

Ordinance 2021-07 (Water Rates)


RESIDENTIAL WASTEWATER RATES

INSIDE CITY LIMITS

$1000monthly
  • $14.26 per 1,000 gallons

OUTSIDE CITY LIMITS

$2000monthly
  • $17.42 per 1,000 gallons

Ordinance 2021-06 (Wastewater Rates)

COMMERCIAL WATER RATES

INSIDE CITY LIMITS

$2000monthly
  • $10.56 per 1,000 gallons

OUTSIDE CITY LIMITS

$4000monthly
  • $14.78 per 1,000 gallons

Ordinance 2021-07 (Water Rates)


COMMERCIAL WASTEWATER RATES

INSIDE CITY LIMITS

$2000monthly
  • $14.78 per 1,000 gallons

OUTSIDE CITY LIMITS

$4000monthly
  • $17.95 per 1,000 gallons

Ordinance 2021-06 (Wastewater Rates)

INDUSTRIAL WATER RATES

INSIDE CITY LIMITS

$5000monthly
  • $11.09 per 1,000 gallons

OUTSIDE CITY LIMITS

$10000monthly
  • $15.84 per 1,000 gallons

Ordinance 2021-07 (Water Rates)


INDUSTRIAL WASTEWATER RATES

INSIDE CITY LIMITS

$5000monthly
  • $15.31 per 1,000 gallons

OUTSIDE CITY LIMITS

$10000monthly
  • $19.01 per 1,000 gallons

Ordinance 2021-06 (Wastewater Rates)

2021 CCR (WATER QUALITY REPORT)
This report is designed to keep you informed about the quality of water and services we deliver to you each day. Download the City of Cullman’s most recent water quality report.

^ CLICK IMAGE TO VIEW ENTIRE REPORT ^

APPLICATION FOR UTILITY SERVICES

Apply for new service at the Water/Wastewater Office located at 1717 Eva Road NE, Cullman, AL  35055. Call 256-775-7210 for more information.


Please direct billing inquiries to:

Phone: 256-775-7107

Email: [email protected]

LEAK ADJUSTMENT POLICY

Customers may receive one (1) leak adjustment in a twelve (12) month period.

To qualify for a leak adjustment:

  • Your usage must be two (2) times more than your past twelve (12) month average.
  • You must have lived at the current address for a minimum of six (6) months.
  • You must provide proof that the leak has been fixed (typically a receipt for the repair).
  • The duration of the leak cannot exceed a three (3) month period.

Leak adjustments are calculated as follows:

  • Amount paid by the customer to the City during leak minus the most current twelve (12) month average of the customer for each month during the customer’s leak equals the leak adjustment to the customer which will be credited to the customer’s account with the City.

LEAK ADJUSTMENT REQUEST FORM
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All adjustments are subject to the approval of the Water and Wastewater Superintendent. If special circumstances related to an adjustment arises, the Superintendent will forward the adjustment to the City Clerk and/or Legal Counsel of the City of Cullman to resolve the matter.


POOL FILL ADJUSTMENT

Customers may receive one (1) pool fill adjustment in a twelve (12) month period.

To qualify for a pool fill adjustment:

  • You must allow the City to read the meter before and after the pool is filled.

Pool fill adjustments are calculated as follows:

  • Gallons used to fill the pool from the readings by the City times sewer rate equals the pool fill adjustment to the customer which will be credited to the customer’s account with the City.

All adjustments are subject to the approval of the Water and Wastewater Superintendent. If special circumstances related to an adjustment arises, the Superintendent will forward the adjustment to the City Clerk and/or Legal Counsel of the City of Cullman to resolve the matter.

WATER TREATMENT PLANT

Brian Styles
Manager

Tyler Caldwell
Chief Operator

Michele Dingler
Administrative Assistant

Office Hours
7:30 AM – 4:00 PM
Monday-Friday

Phone: 256-739-0266

Fax: 256-739-9128

Mailing Address
P.O. Box 278
Cullman, AL  35056-0278

Physical Address
1740 3rd Street SE
Cullman, AL  35055

The U.B. Water Division Water Treatment Plant, managed by Brian Styles, is located on U.S. Highway 278 East, inside the Cullman city limits.

The plant is a 24 M.G.D. surface water plant serving approximately 110 thousand customers. Each day, the staff of the Water Treatment Plant works to ensure that the water delivered from the facility meets all regulatory requirements and customer expectations for safety, reliability, and quality.

Over the years the Water Treatment Plant has received numerous awards for excellence in management, operations, and employee achievement. The Cullman Water Plant has 11 Grade IV Certified Operators. Grade IV is the highest level of certification that ADEM recognizes.

The Water Treatment Plant is owned and operated by the Utilities Board of the City of Cullman and serves residential, commercial, and public authorities in Cullman County. The water sources for the City of Cullman are Lake Catoma and Duck River Reservoir.


WASTEWATER TREATMENT PLANT (WWTP)

Jake Calloway
Superintendent

Office Hours:
8:00 AM – 4:00 PM, M-F

Phone: 256-739-2410

Fax: 256-739-1456

Mailing Address
P.O. Box 278

Cullman, AL  35056-0278

Physical Address
1437 Welti Road SE
Cullman, AL  35055

The City of Cullman Wastewater Treatment Plant is a 4.75 mgd (million gallon per day) rated plant, with a state-of-the-art treatment facility.

Soiled wastewater is collected via one hundred miles, more or less, of varying size pipes. Wastewater is treated by a two-stage biological contact chamber system, and with clarification and ultraviolet disinfection. Treated water is then discharged into the receiving stream (Eightmile Creek).

Samples are routinely collected and tested, per ADEM (Alabama Department of Environmental Management) and federal regulations.

DUCK RIVER RESERVOIR

Tucked away in a peaceful wooded area off US Highway 278 East lies Duck River, a 640-acre man-made reservoir that provides Cullman, Alabama and the surrounding area with a long-term supplemental clean water source and doubles as a versatile outdoor recreation area open to the general public. More than 21 miles of safe and scenic hiking and biking trails that were designed in harmony with nature circumnavigate the lake, which has two boat launches and is stocked with a variety of fish. Regardless of whether you are training for the next marathon, trying to break your personal fishing record, or simply want to take a leisurely stroll in the shade, you are sure to enjoy the treasure that is Duck River.

Here are some of the general locations from the recent MLF and MossBack Duck River Artificial Habitat Project from May 11th! Around 85 structures were installed in and around these areas of the lake through the help of Major League Fishing-Fisheries Management Division, Berkley Labs, Mercury Marine MossBack Fish Habitat to host the Minn Kota Habitat Restoration Project. If you fish these areas, we ask that you do not move or alter them in anyway.  Also, do not place unauthorized fishing habitats in the lake.  Good Fishing!

2022 Duck River Fishing Permit

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Duck River Reservoir on Facebook

Duck River Reservoir Website

CULLMAN POWER BOARD

The Utilities Board of the City of Cullman, Alabama was incorporated as a public corporation under the provisions of Section 394 to 402, inclusive of Title 37 of the Code of Alabama, as amended, and Act No. 175 adopted at the 1951 regular Sessions of the Legislature of Alabama. It operated the Water Works Systems of the City of Cullman, Alabama and, on October 16, 1951, assumed the operations and control of the Electric Department with 2,947 customers. Today the utility serves over 8,700 customers. The Utilities Board owns and operates the electric distribution systems and purchases electric energy from the Tennessee Valley Authority (TVA) for distribution to its customers.

Cullman Power Board on Facebook

Cullman Water Treatment Plant on Facebook